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Explore furtherFREQUENTLY ASKED QUESTIONS
HOW DO I CONTACT YOU?
Our customer success team can be reached at 1-800-613-6889; 7 days a week.
Monday-Friday: 8 AM-12 AM EST
Saturday & Sunday: 7 AM-3 PM EST, or reach out to us via email at support@petratools.com
You agree to receive follow-up text messages and calls by calling or texting this number. If you no longer wish to receive text messages or calls, you may opt-out at any time by replying "STOP"
HOW LONG DOES IT TAKE TO DELIVER?
Orders typically ship within 2 business days and arrive 3-5 days after shipment.
WHERE ARE YOU LOCATED?
We are located in central Pennsylvania.
IS THERE A WARRANTY ON EACH ITEM?
PetraTools provides a standard 3-month full warranty for manufacturer defects. If customer registers for extended warranty, PetraTools provides an additional 3 months limited warranty. Limited warranty covers replacement units due to manufacturer defects (shipping paid by customer).
PetraTools sprayers are available for free returns for 30 days post-purchase. All other chemicals and solutions are not eligible for returns or exchanges at this time. Please contact Customer Service if you have received a damaged product so we can replace it for you.
Otherwise, we ask that you be kind to our planet and share any unwanted orders with a neighbor or friend.