Welcome to the Gold club
Become a member of our Gold Club and get exclusive benefits only available to Members like extended warranties, free products, community access and more.
What is it all about?
Gold Club members are DIY heroes who are getting Rock Solid Results with Petra products. As a member, you have access to exclusive deals, chances to test free new products, and directly impact future Petra products.
Our Gold Club members get a standard 3-month full warranty for manufacturer defects, and an additional 3-month extended warranty.
Gold Club gives you
01
90 Days Extended Warranty
02
Free Petratools products just for you
03
Dedicated support line
Register for gold club and 90 day extended warranty!
Petratools return & warranty terms and conditions
Returns Policy
PetraTools sprayers are available for free returns for 30 days post purchase. All other chemicals and solutions are not eligible for returns or exchanges at this time. Please contact Customer Service if you have received a damaged product so we can replace it for you.
Otherwise, we ask that you be kind to our planet and share any unwanted orders with a neighbor or friend.
Warranty Policy
PetraTools provides a standard 3-month full warranty for manufacturer defects. If customer registers for extended warranty, PetraTools provides an additional 3 months limited warranty. Limited warranty covers replacement units due to manufacturer defects (shipping paid by customer).
If an item arrives damaged, please contact us immediately so that we can open up a claim with the shipping company, and ship a replacement unit as soon as the claim is approved.
With any questions or concerns, contact us at 1-800-613-6889.
FREQUENTLY ASKED QUESTIONS
HOW DO I CONTACT YOU?
Our customer success team can be reached at 1-800-613-6889 7 days a week.
Monday-Friday: 8AM-12MN EST
Saturday: 7AM-3PM EST
Sunday: 9 AM-5 PM EST, or reach out at support@petratools.com
By calling or texting this number, you agree to receive follow-up text messages and calls. If you no longer wish to receive text messages or calls, you may opt out at any time by replying "STOP"
HOW LONG DOES IT TAKE TO DELIVER?
Get 2-3 day standard delivery on all orders and free shipping for orders of $49+
WHERE ARE YOU LOCATED?
We are located in central Pennsylvania.
IS THERE A WARRANTY ON EACH ITEM?
PetraTools sprayers are available for free returns for 30 days post-purchase. All other chemicals and solutions are not eligible for returns or exchanges at this time. Please contact Customer Service if you have received a damaged product so we can replace it for you.
Otherwise, we ask that you be kind to our planet and share any unwanted orders with a neighbor or friend.